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My Trip Online Customer Service: How to Get Help or End Your Plan
This page helps travellers who have a question about an order, a charge or a flight claim, as well as those who want to end their plan. My Trip Online is an independent travel service, and here you can find its contacts, pick the right support channel and see how cancellation works.
Contacts at a glance
Direct contact details for reaching customer service across Europe:
Which channel suits your situation?
Some requests need a written record, others a quick answer. Email works best for detailed questions about a specific order or subscription. For a short question, a call or a chat message is enough. The table below matches each request to a channel, so the My Trip Online customer service team needs fewer follow-up questions.
A question about a charge is easier to sort out in writing. Email the team from your account address and mention when the payment was taken and how much it was, so they can link it to your subscription. If the matter can’t wait, call the number for your country or open the live chat during opening hours. Email replies can take up to 24 hours.
| Situation | Best channel | What to include |
|---|---|---|
| Question about an order | Order number, flight date, flight number and departure airport | |
| Question about a subscription or a charge | Email from your account address, or live chat | Account email, plus the date and amount of the charge |
| Flight delay or compensation claim | Member Area or the compensation service page | Flight number and date, and what happened: a delay, a cancellation or denied boarding |
| General question | Phone or live chat | One line that sums up your question |
| Cancellation request | Member Area form, unsubscribe page or support | The email address linked to your account |
Before you write: a one-minute checklist
Start with the details that identify you, then add what fits your request:
- The email address linked to your account: When you write about a subscription, send the message from this address so the team can locate your profile straight away.
- The order number: Found in your booking confirmation email.
- Flight details: For flight-related requests, have ready the flight date, flight number and departure airport.
- Problem summary: One line that clearly describes the problem.
- Billing questions: For a billing inquiry, add the date and amount of the charge. If you only want to cancel, the account email is enough to stop the renewal.
Keep the message itself short. Describe what happened, list the details above and say what you expect from support: a check-in status update, a clarification on a charge or confirmation that your subscription has been cancelled.
My Trip Online cancel subscription options: three ways to end your plan
Cancel online, or send your request to the support team. Three official paths are available:
Member Area Form
Log in to your account at member.my-trip-online.com and complete the electronic form called “Cancel your contract”.
Unsubscribe Page
The My Trip Online unsubscribe page asks only for the email you signed up with. Submit it, and you will receive a confirmation link to finish cancelling.
Customer Support Team
Request cancellation by email at contact@my-trip-online.com, on the UK line +44 203 936 0018 or in the Member Area chat.
After you cancel
Once your My Trip Online cancel subscription request reaches the team, they acknowledge receipt electronically within 48 hours.
What happens next depends on timing:
If you cancel during the three-day free trial, the subscription ends at once and no further payment is taken. If your trial has already renewed into a paid plan, cancellation stops the next scheduled charge, and your access continues until the end of the current billing cycle.
No acknowledgement after 48 hours?
Check your spam folder first. Then contact support through another official channel and provide the date and method of your original request.
Is My Trip Online legit? The company behind the service
Eudialyte Limited, a company registered in Cyprus, operates the service. It is an independent third-party provider and has no direct affiliation with airlines or airport operators.
The My Trip Online reviews page on Trustpilot shows a TrustScore of 3,9 out of 5, based on more than 17,800 reviews (checked in October 2026). Travellers who leave positive feedback usually mention the convenience of automated check-in and getting their boarding pass on time. Critical reviews often come from people who did not realise their initial order had a trial that rolls into a subscription.
Together, recent My Trip Online reviews give new users a fuller picture before they sign up.
What else My Trip Online can do
Support is only one part of the service. It also offers three travel add-ons:
- Automated check-in: You can let My Trip Online check in for you when the airline and your booking allow it, and the boarding pass is sent to your inbox.
- Fast Track: Access to priority security lanes at participating airports. It depends on availability and local airport rules.
- Airport lounges: Members can book lounge access at participating airports at member rates. Entry depends on availability at the time of your visit.
You can read more about airport services and travel tips on the official blog.
FAQ
When can I reach customer support?
Every day, from 9:00 to 20:00.
Where is the My Trip Online unsubscribe page?
It is at my-trip-online.com/en/unsubscribe. Enter the email you signed up with and confirm the cancellation through the link sent to your inbox.
Where is the live chat?
The chat opens in the Member Area once you log in to your account at member.my-trip-online.com.
Is My Trip Online legit?
It is a third-party service run by Eudialyte Limited, a company registered in Cyprus. It holds a verified TrustScore of 3.9 out of 5 with over 17,800 customer reviews.
Can My Trip Online check in for me?
Yes, if the airline and your booking allow automatic check-in. Your boarding pass then comes to your inbox.